PRIVACY POLICY
1. General
1.1. Reliance Abu Sandeep Private Limited, a company incorporated under the provisions of the Companies Act, 2013, which has its office at Plot 1, Shah Industrial Area, Ghanshyam Industrial Estate Compound, Off. Veera Desai Road, Andheri(W) Mumbai - 400102 (“Reliance”, “we”, “us” or “our”) is managing and operating the mobile and desktop website https://gulabo.abusandeep.com (collectively referred to as the “Gulabo by Abu SandeepPlatform” ), through which it inter alia facilitates the sale of apparels, accessories, and any other products under the brand name “Gulabo by AJSK” (“Products”) to the users of the Gulabo by Abu Sandeep Platform (“User” or “Users” or “you” or “your”).
1.2 This document is an electronic record and is governed by the provisions under the Information Technology Act, 2000 and rules made thereunder as may be applicable, and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
1.3 This Privacy Policy sets out the type of information collected from the Users, including the nature of the Sensitive Personal Data or Information (defined hereinafter), the purpose, means and modes of usage of such information and how and to whom we shall disclose or transfer such information. You may at any time withdraw your consent for collection and use of your information including Personal Information (defined hereinafter) or Sensitive Personal Data or Information. However, please note that if you withdraw your consent, we may no longer be able to provide you with the corresponding service for which you have withdrawn your consent. It is hereby clarified that your decision to withdraw your consent will not affect the processing of Personal Information based on your previous consent prior to the withdrawal.
1.4 Please take a moment to familiarize yourself with our Privacy Policy. If you do not agree with any provisions of the Terms or this Privacy Policy, we advise you to not use or access the Gulabo by Abu SandeepPlatform.
2. Type of Information Collected
2.1 You may be asked to provide your information anytime you visit, access, use or browse the GULABO BY ABU SANDEEP Platform. We may share information and use it consistent with the provisions of this Privacy Policy. We may also combine it with other information to provide and improve our Products, services, content and advertising.
2.2 You agree to provide information, which shall be true, correct, up to date and accurate. You may access, amend, alter or require deletion of your information partially or fully by contacting us at Gulabo by Abu SandeepPlatform.
2.3 Gulabo by Abu SandeepPlatform is not directed towards minors. We do not knowingly collect Personal Information from any User who is under 18 (Eighteen) years. If we are made aware that we have collected the Personal Information of a person below the age of 18 (Eighteen) years, we will take steps to delete the information within a reasonable time frame. If a parent or guardian becomes aware that his or her child has provided his/ her information on the Gulabo by Abu SandeepPlatform without their consent, he or she shall contact us for the deletion of such information. In the event, where in contravention to the Privacy Policy and Terms, a person below the age of 18 (Eighteen) uses the services, we shall not be held liable or responsible for any damage or injury suffered by such person.
2.4 We may collect a variety of information from you, including your name, password, mailing address, phone number, email address and contact preferences, including any other usage and interaction details with us or our affiliates. We may collect such information which when combined with other pieces of information available with us could reasonably allow you to be identified (“Personal Information”). Personal Information shall include but is not limited to your full name, personal contact numbers, residential address, email address, gender or date of birth.
2.5 We may also collect, receive, process or store certain sensitive
personal data or information consisting of, but not limited to:
1. Password;
2. Financial information such as bank account or credit card or debit card
or other payment instrument details;
3. Physical, physiological and mental health condition;
4. Any detail relating to the above Personal Information categories as
provided to us for providing service; and
5. Any of the information received under above Personal Information
categories by us for processing, stored or processed under lawful contract
or otherwise.
(Collectively, referred to as “Sensitive Personal Data or Information”).
3. Use of Information Collected
3.1 We may collect, use or process your information including Personal
Information and Sensitive Personal Data or Information for the following
purposes:
3.1.1 For creating and giving you access to your registered account on the
Gulabo by Abu Sandeep Platform.
3.1.2 To develop, deliver, process and improve our Products, services,
content in order to personalize and improve your experience.
3.1.3 To inform you about our Products, services, offers, updates,
upcoming events, including providing you information in relation to order
confirmations, invoices, technical notices, security alerts.
3.1.4 For internal analytical and research purposes such as auditing, data
analysis and research to improve Our Products, services and customer
communications.
3.1.5 To meet any legal or regulatory requirement or comply with a request
from any governmental or judicial authority.
3.1.6 To resolve any request, dispute, grievance or complaint raised by
you in relation to your use of the Gulabo by Abu Sandeep Platform.
3.1.7 To detect or monitor any fraudulent or illegal activity on the
Gulabo by Abu Sandeep Platform.
4. Disclosure of Information Collected
4.1 We may from time to time be required to disclose the information
collected from you to our trusted third party service providers who assist
us in order to facilitate the provision of services and purchase of
Products on the Gulabo by Abu Sandeep Platform. For instance, we may share
your information with third party payment gateway provider to process
transactions on the Gulabo by Abu Sandeep Platform. By using the Gulabo by
Abu Sandeep Platform, you consent to any such disclosure of your
information with third party service providers. We ensure that such third
party service providers are bound by reasonable confidentiality
obligations and/ or use, maintain and follow generally accepted industry
and security standards with respect to such information.
4.2 We may also disclose your information when such disclosure is
requisitioned under any law or judicial decree or when we, in our sole
discretion, deem it necessary in order to protect our rights or the rights
of other Users, to prevent harm to persons or property, to fight fraud and
credit risk. 4.3 We may also disclose or transfer your information to any
third party as a part of reorganization or a sale of the assets, division
or transfer of a part or whole of us. We shall ensure that third party to
which we transfer or sell our assets will have appropriate confidentiality
and security measures, at least as protective as those described in this
Privacy Policy, to handle your Personal Information. You will have the
opportunity to opt out of any such transfer if the new entity's planned
processing of your information differs materially from that set forth in
this Privacy Policy.
4.4 A third party payment gateway provider may be required to collect
certain financial information from you including, but not restricted to,
your credit/debit card number or your bank account details (collectively
referred to as “Financial Information”). All Financial Information
collected from the you by such third party payment gateway providers will
be used only for billing and payment processes. The Financial Information
collected from you is transacted through secure digital platforms of
approved payment gateways which are under encryption, thereby complying
with reasonably expected technology standards. The verification of the
Financial Information shall be accomplished only by you through a process
of authentication in which we shall have no role to play and hence, we
shall bear no liability in relation to the same. We shall neither be
liable nor responsible for any actions or inactions of third party payment
gateway providers or any breach of conditions, representations and
warranties given by them. We shall also not be obligated to mediate or
resolve any dispute or disagreement between you and such third party
payment service providers.
4.5 While we take best efforts to ensure that your information including
Personal Information, Financial Information and Sensitive Personal
Information or Data is duly protected by undertaking security measures
prescribed under applicable laws, you are strongly advised to exercise
reasonable discretion while providing Personal Information or Financial
Information while using the services given that the Internet is
susceptible to security breaches.
4.6 Your information may also be transferred, stored or processed in any
country other than the one where you access the Gulabo by Abu Sandeep
Platform. For purposes of sharing or disclosing data in accordance with
the Privacy Policy, we reserve the right to transfer your information
outside of your country. By using the Gulabo by Abu Sandeep Platform, you
consent to such transfer of your information outside of your country and
also within our affiliates, subsidiaries and partners whose personnel and
subcontractors, provided they have agreed to ensure the same level of data
protection as prescribed under this Privacy Policy and the data protection
laws of India. The information may be transferred in the event it is
necessary for the performance of the services, operation of the Gulabo by
Abu Sandeep Platform and provision of Products as agreed upon between us
and the third party.
5. Security
5.1 The security of your Personal Information is important to us. We have
implemented security policies, rules and technical measures, as required
under applicable law including firewalls, transport layer security and
other physical and electronic security measures to protect the Personal
Information that it has under its control from unauthorized access,
improper use or disclosure, unauthorized modification and unlawful
destruction or accidental loss. When you submit your information on the
Gulabo by Abu Sandeep Platform, your information is protected through our
security systems. Please note that we use international and
industry-recognized standards such as per applicable laws, rules and
regulations.
5.2 Your information is contained within secured networks and is only
accessible by a limited number of authorized persons who have access
rights to such systems or otherwise require such information for the
purposes provided in this Privacy Policy. These authorized persons are
also under an obligation to keep such information confidential.
5.3 Although we make best possible efforts to transmit and store all the
information provided by you in a secure operating environment that is not
open to public, you understand and acknowledge that there is no such thing
as complete security and we do not guarantee that there will be no
unintended disclosures of any information and potential security breaches.
You agree not to hold us responsible for any breach of security or for any
action of any third parties that receive your Personal Information or
events that are beyond our reasonable control including, acts of
government, computer hacking, unauthorized access to computer data and
storage device, computer crashes, breach of security and encryption, etc.
6. Cookies Policy
6.1 Due to the communications standards on the Internet, when you visits,
access or browse the Gulabo by Abu Sandeep Platform, we automatically
receive the uniform resource locator of the site from which such you
visit, access or browse the Gulabo by Abu Sandeep Platform, details of the
website you visit on leaving the Gulabo by Abu Sandeep Platform, the
internet protocol (“IP”) address of each User’s computer operating system,
type of web browser the User is using, email patterns, and the name of the
User’s internet service provider. This information is used solely to
analyse overall User trends and to help us improve our services. Please
note that the link between the User’s IP address and the User’s personally
identifiable information is not shared with third parties without such
User’s permission or except when required by law or to provide or
facilitate the User with the services. Notwithstanding the above, the User
acknowledges that we reserve the right to share some of the aggregate
findings, including the personal information provided by the Users in an
unidentifiable, aggregate form, and not the specific data with
advertisers, sponsors, investors, strategic partners, and others in order
to help grow the business. The amount of information sent to us depends on
the settings of the web browser used by the User to access the Platforms.
The User may refer to the browser used, if the User wishes to learn what
information is provided to us.
6.2 The Gulabo by Abu SandeepPlatform uses temporary cookies to store
certain data. We do not store Personal Information in the cookies.
Information collected by us, by any means whatsoever, that does not
personally identify the User as an individual (such as patterns of
utilization described above) is exclusively owned by us and may be used by
us and third party service providers for technical administration of the
Platforms, user administration, research, development, and other purposes.
6.3 You understand that you may set or amend your web browsers to delete
or disable cookies. If you choose to disable cookies on your computer or
mobile telecommunication device, it may impair, degrade or restrict access
to certain areas of the Gulabo by Abu Sandeep Platform.
6.4 We may allow other companies or entities to serve advertisements to
you. These companies or entities include third party advertisement
servers, advertisement agencies, advertisement technology vendors and
research firms. We may target some advertisements to you that fit a
certain general profile. We do not use Personal Information to target
advertisements to you. In the course of serving advertisements or
optimizing the services to its Users, we may allow authorised third
parties to place or recognize a unique cookie on the User’s browser.
6.5 You agree and understand that we do not exercise control over third
party websites displayed as search results or links on the Gulabo by Abu
Sandeep Platform. These other sites may place their own cookies or other
files on the Users’ computer, collect data or solicit personal information
from the Users, on which we have no control and shall not be held
responsible or liable. We do not make any representations concerning the
privacy practices or policies of such third parties or terms of use of
such websites, nor do we guarantee the accuracy, integrity, or quality of
the information, data, text, software, sound, photographs, graphics,
videos, messages or other materials available on such websites. The
inclusion or exclusion does not imply any endorsement by us of such
websites, the websites’ provider, or the information on the website.
6.6 We may keep records of telephone calls received from and made to Users
for the purpose of administration of services, research and development,
training, business intelligence, business development, or for User
administration. We may share such telephone records with third parties
when required by law or when required to provide or facilitate the User
with the services.
6.7 You consent to our reproduction/publishing of all testimonials and
reviews given by you on the Gulabo by Abu Sandeep Platform in relation to
the services or the Products. You agree that we may edit the testimonials
and reviews provided by you and reproduce/publish such edited or
paraphrased versions of the testimonials and reviews on the Gulabo by Abu
Sandeep Platform. If the User has any concerns with the
reproduction/publication of any testimonial or review provided by you, the
User may contact us at [email protected]
7. Opt-Out Policy
7.1. The third party service providers with whom we may share information
provided by you are not permitted to market their own services or send
promotional e-mails or engage in promotional communication with you. We
provide you with the opportunity to opt-out of receiving non-essential,
promotional, or marketing-related communication from itself or its
partners.
7.2. If you wish to remove your contact information from all our mailing
lists and newsletters, you can click on the "unsubscribe" link or follow
the instructions in each e-mail message. Alternatively, you can contact us
at [email protected] We reserve the right to limit membership based on
availability of contact information. All Users will be notified by email
prior to any actions taken.
8. Retention of information
8.1 We will retain your information and any data for the period necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted under the applicable law.
9. Modification
9.1 We reserve the right to amend this Privacy Policy at any time. The Privacy Policy, as and when modified, shall be updated on the Gulabo by Abu Sandeep Platform. We encourage you to review this Privacy Policy whenever you visit our Gulabo by Abu Sandeep Platform to understand how your Personal Information is used.
10 Grievance Redressal
10.1 In case, you have any questions, grievance or complaints about this Privacy Policy, or the Gulabo by Abu Sandeep Platform, you may contact our grievance officer on the below mentioned details:
Name: Saudamini Mattu
Designation: Grievance Officer
Email Address: [email protected]
11. Governing Law
11.1 The terms of this Privacy Policy shall be governed and construed in accordance with the laws of India. Any dispute regarding or arising out of this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.
12. Severability
12.1 Whenever possible, each section of this Privacy Policy shall be interpreted in a manner so as to be valid under applicable law. However, in the event any provision is held to be prohibited or invalid, such provision shall be ineffective only to the extent of such prohibition or invalidity, without invalidating the remainder of such provision or other remaining provisions of this Privacy Policy.